Privacy Policy

1. Overview

TradersArena (“TradersArena,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share personal data when you use our websites, applications, and services (together, the “Services”).

2. What We Collect

TradersArena is the Controller of the personal data you (the “data subject”) provide to us. Depending on your use of our Services, we may collect the following types of personal data:

  • Name
  • Contact details (email)
  • Account credentials (username, password)
  • IP address and device identifiers
  • Payment and transaction details (where applicable)
  • Trading activity data, including performance statistics within competitions
  • Referral and affiliate information you choose to share
  • Any other information you voluntarily provide when contacting our support team

We may also combine information you provide with data received from business partners or other trusted companies in order to improve the quality of our Services.

Important Notice: TradersArena may record support interactions (e.g., chats, calls, or emails) for internal training, coaching, and quality assurance. Recordings are not shared outside of the company except where required by law.

3. Why We Need It

We use your personal data to:

  • Create and manage your account
  • Provide access to competitions, dashboards, and related features
  • Enable payment processing (where applicable)
  • Improve our website, apps, and user experience
  • Display customized competition content, leaderboards, and promotions
  • Conduct auditing, security checks, and fraud prevention
  • Perform research and analysis to improve services
  • Protect the rights, safety, and property of TradersArena and its users
  • Communicate with you about updates, competitions, and service changes
4. How We Process It

Your personal data is primarily processed and stored in secure hosting environments (such as Amazon Web Services or other reputable providers). Processing may take place in the United Arab Emirates, or other jurisdictions where our partners operate.

We do not allow unauthorized third parties to access your data unless required by law or as specifically outlined in this Policy.

5. How Long We Keep It

We retain personal data only as long as necessary for the purposes described above, or as required by applicable laws and regulations. Competition-related data may be retained for auditing and compliance purposes. Marketing-related data will be kept until you opt out or request deletion.

6. How We Protect It

TradersArena uses industry-standard physical, electronic, and procedural safeguards to protect your data, including:

  • Encryption during transmission and at rest
  • Access controls limited to employees and contractors who require it
  • Confidentiality agreements for staff handling personal data
  • Regular reviews of data storage, retention, and security practices
7. How We Share It

We do not sell or rent your personal data. We may share it in the following limited situations:

  • Legal obligations: When required by law, regulation, or valid legal process
  • Fraud and security: To detect, prevent, and address fraud, abuse, or security risks
  • Affiliates and service providers: With trusted partners and vendors who help us deliver services (e.g., hosting, payments, analytics) under strict confidentiality obligations
  • Mergers or acquisitions: If TradersArena is involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction
  • Consent: When you give us explicit permission to share data
8. Cookies and Tracking Technologies

The TradersArena website may use "cookies" and similar tracking technologies to enhance and personalize your online experience. A cookie is a small text file placed on your device by a web server. Cookies cannot be used to run programs or deliver viruses to your computer. Each cookie is uniquely assigned to you and can only be read by the web server in the domain that issued the cookie.

Why We Use Cookies

The primary purpose of cookies is to provide convenience and improve functionality, such as:

  • Personalization: remembering your preferences and settings, including login details, to simplify your experience on return visits.
  • Performance & Analytics: tracking how our website is used to help us understand usage patterns, improve performance, and enhance our services.
  • Advertising & Marketing: delivering relevant content or promotions and limiting how often you see the same advertisement.
  • User Experience: allowing us to recall your information so you do not have to re-enter details (for example, billing or contact information) when you revisit the site.

Managing Cookies

You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. If you choose to decline cookies, please note that you may not be able to fully experience the interactive features of the TradersArena website or services.

Additionally, depending on your location, you may have the right to manage or restrict certain categories of cookies using the cookie consent banner displayed on our website.

9. Your Rights

Depending on your location, you may have the right to:

  • Access personal data we hold about you
  • Correct inaccurate or incomplete information
  • Request deletion of your personal data (subject to compliance obligations)
  • Withdraw consent for marketing communications
  • Lodge a complaint with a supervisory authority

We will process such requests in line with applicable law and regulatory requirements.

10. Policy Updates

TradersArena reviews this Privacy Policy regularly. We may update it from time to time, and significant changes will be communicated via email or by posting a notice on our website.